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Review of Thrifty

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Name: Thrifty
Good Points: None. None at all.
Bad Points: * Unexpected, unadvertised fees charged on arrival.
* Charged us twice, then refused to give the money back immediately.
* Staff were unfriendly, sullen, inept and unhelpful.
Review: ABSOLUTELY DO NOT USE THESE PEOPLE. They charged us an unexpected £260 on top of the rental charge, but didn't tell us this until we arrived to pick up the van. They then "accidentally" charged us TWICE, then refused to give the money back immediately, saying it would take up to ten days for the £300 we shouldn't have paid to be back in our account.

Don't go near them, they will rip you off. They are incredibly unhelpful, the staff are rude, the van was sluggish and difficult to drive.
Username: brightonlady (A BigEasy Travel Guide member)
Entry date: 4 Jun 2009
User Rating: stars
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